DM Custom Remodeling is hiring a full-time Office Manager in Ashland, OH to be the organized, friendly hub of our home renovation business — answering calls, keeping our CRM and books current, and helping to ensure operations run smoothly. $18–$22/hr based on experience, Mon–Fri 8–5. We’ll train you on the rest.
Job at a Glance
- Position: Office Manager
- Pay: $18 – $22 per hour, based on experience
- Job Type: Full-Time, On-Site
- Schedule: Mon–Fri, 8 AM–5 PM
- Location: Ashland, OH
What You’ll Do
Customer Service & Phones
- Answer and log inbound calls — Greet every caller professionally, capture the details of each call, and route calls and messages to the right person so nothing falls through the cracks.
- Deliver great customer service — Help homeowners with questions, scheduling, and follow-ups, and represent DM Custom Remodeling with a positive, solutions-first attitude in every interaction.
- Keep our CRM current — Enter and maintain client, project, and contact information so the whole team is working from accurate records.
Receiving, Inventory & Purchase Orders
- Reconcile purchase orders — Check incoming deliveries against their purchase orders, confirm quantities and item numbers, and flag shortages, damage, or discrepancies for follow-up.
Office Administration
- Keep the office running — Handle day-to-day administrative tasks such as filing, mail, supplies, and correspondence.
Bookkeeping
- Recording transactions: Logging all money coming in (income) and going out (expenses).
- Categorizing: Assigning each entry to specific accounts like assets, liabilities, or equity.
- Reconciling: Comparing thr books against bank statements to catch errors.
- Managing documents: Saving receipts, invoices, and bills securely
What You’ll Bring
Required Qualifications
- Basic computer competency — comfortable with email, web-based software, and standard office programs
- Fluency in English, with strong written and verbal communication skills
- Strong customer service skills and a professional, friendly phone manner
- A valid state-issued driver’s license
- Reliable transportation to and from work
- Ability to lift up to 40 lbs
- A working, fully charged cell phone available during the workday (a monthly company allowance is provided)
- Willingness to learn — we’ll train you to identify, catalog, and store materials, fixtures, and hardware
Nice to Have
- Experience working in a CRM
- Knowledge of the permitting process
- Bilingual in English and Spanish
Compensation & Perks
- $18 – $22 per hour, based on experience
- Monthly allowance toward your cell phone
- Hands-on training on our materials and inventory process
Physical Requirements & Work Environment
This role splits time between the office and our materials storage area, with driving to local job sites as needed. You’ll regularly stand, walk, bend, and reach to shelve materials, and lift and carry items up to 40 lbs.
DM Custom Remodeling is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law.
